LET’S GO BAHAMAS
DRIVER’S FAQS
- WHAT IF THE CLIENT IS NOT THERE TO ACCEPT THE RIDE?
On the arrival, press the “Arrived” button. Wait for 2 minutes. If no one there, try calling the customer. Call at least twice in case the first time the client didn’t hear the phone call.
- IN WHAT CASE SHOULD THE ORDER BE CANCELLED?
If the driver called the client more than once, got no answer and waited more than 15 minutes, he can then tap the “Cancel” button and follow the instructions in the app.
*In any other case possible cancellation fee is applied.
- HOW LONG SHOULD A DRIVER WAIT FOR A CLIENT?
Wait for 10 min, if the client didn’t show up you tried to contact him several times. Wait for 3-5 more minutes and call the client again.
- WHAT TO DO IF THE CLIENT HAS LOST ITEM IN THE VEHICLE?
If you find the left item, you should contact the passenger so as to return the item. Remember: the easiest way to prevent this from happening is to check the back seat after every trip!
- WHAT TO DO IF THE DRIVER IS OUT OF FUEL?
The driver should always keep up with the fuel level. It shouldn’t go lower than the ¼ of the tank. But if this does happen cancel the ride and call the office immediately to ensure another driver takes the guest.
- WHAT TO DO IN CASE OF A ROAD ACCIDENT?
In case of a road accident, regardless of the degree, inform the LET’S GO BAHAMAS office about it at the end of the trip. But first of all make sure that the passenger is ok.
Call the police, the insurance company agent, and the ambulance, if necessary.
Important: make sure another Let’s Go Bahamas Driver will arrive at the accident place to pick up the client.
- WHAT TO DO IF THE SMARTPHONE IS FROZEN OR THE BATTERY IS DEAD DURING THE RIDE?
If it’s frozen try to restart it, and the system should upload the current order’s information.
As for the battery, it is the driver’s direct duty to track the battery level and have a charger in the car. If the phone didn’t work because of that, the client has the right to cancel and not to pay.
- WHAT IF THE DRIVER FORGOT TO PRESS THE ‘START’ BUTTON?
This case should be totally the driver’s responsibility. As if the company is using our system to calculate the distance, the amount of km/miles won’t be calculated and the client won’t pay for the trip
Changes to rider/passenger Terms and Conditions
We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. I will notify you of any changes by posting the new Terms and Conditions on this page. Please reference the rider terms for passengers and driver terms for drivers. These terms govern the application and use of the app respectively. There you will find our cancelation and refund policies.
These terms and conditions are effective as of 2020-06-08
Contact Us
If you have any questions or suggestions about my Terms and Conditions, do not hesitate to contact me at [customerservice@letgobahama.com].
