Finding a taxi has become a simple task, thanks to taxi app development. Customers are using mobile apps to locate the closest cab and book with a tap of the finger. Besides the excellent booking experience, customers can communicate with drivers quickly. With the growing number of smartphones, taxi businesses should expect the use of a taxi app to increase even more.
According to Forbes, Uber managed four billion rides in 2017 up from two billion total rides in May 2016. This high number is expected to rise. So if you invest in branded taxi development you have a good chance of growing your business just like Uber is doing.
1. Increased Visibility
Today, more people are using mobile phones to carry out their daily activities. More importantly, customers find it convenient to book cabs using their mobile applications. Therefore, developing a mobile taxi app gives you a chance to connect to a greater audience thereby giving your taxi business more visibility. Also, tourists who travel to different destinations rely heavily on mobile apps to find cabs. Taxi app development is, therefore, an effective way to attract more customers compared to having a traditional physical booking office.
2. Getting Customer Feedback
Excellent service delivery depends on customer feedback. Customer response allows you to understand the areas of your business that require improvement as well as the areas that are performing well. A taxi app has a feature that will enable customers to give feedback about your services. This can be carried out through customer reviews and ratings.
Good ratings and reviews suggest that your customers are satisfied with the services that you are offering. Low ratings and bad reviews, on the other hand, show that you need to improve on your service delivery. Usually, customers will point out what they did not like. When you work on the customers’ concerns and views, you stand a better chance of attracting more customers in the future.
3. Allows for Real-time Tracking of the Location of the Taxi
Taxi apps like Uber and Ola enable real-time tracking and monitoring. The customers can track the exact location of the driver. With this, they are able to estimate the precise time the taxi will take to arrive. The driver is also able to know the exact place they are supposed to pick their passenger via map feature.
But how does this benefit your taxi business?
When drivers know the location of their passengers, they are able to arrive in the shortest time possible. They can also use the short distances to cut on fuel usage. This increases efficiency and reduces costs of operation. Also, when they pick their customers in time, it increases customer satisfaction and reduces cases of cancellation of rides hence preventing loss of revenue.
4. Auto-pilot Mode Aids in Growth of Business
In the past, taxi owners had to look for customers who would then inspect the cab before negotiating on the price for hiring. After agreeing on the price, the owner would call a driver who would take the passengers for their ride. Taxi apps have revolutionized the taxi business by moving it into auto-pilot mode. The operators do not have to look for passengers and talk to them.